Service Management (SM) September 2025 Highlights
Batch Manager (BM)
Batch Manager (BM) has been improved to make plate navigation effortless and improve performance, so users can manage and edit data faster with fewer interruptions.
✅ Easier navigation: Plate navigation arrows now work seamlessly, allowing users to edit beyond the first 10 plates.
✅ Improved performance: Enhanced internal delete function for greater system stability and consistency.
MarkerDB (MDb)
MarkerDB improvements give users better control and precision when managing marker data, making selection and exports simpler and more efficient.
✅ Smarter marker management: Added checkbox selection to download only chosen markers in CSV format for faster data handling.
✅ Improved group creation stability: Fixed duplication issues when creating new marker groups.
Request Manager (RM)
Request Manager (RM) improvements ensure smooth and more reliable request creation, so users can connect with service providers without workflow delays.
✅ Smooth request creation: Fixed validation issues with service provider assignments, ensuring users can create requests without errors.
✅ Reliable lab selection: Resolved GraphQL errors—users can now select any service provider smoothly.
✅ Accurate data tracking: Corrected the “Number of Samples to Collect” variable during F1 Verification for proper functionality.
⚠️Service Management Known Limitations
These are known tool limitations. Workarounds are available, and fixes are scheduled for upcoming releases to improve reliability and enhance the user experience.
Batch Manager
- The vendor result upload is not stable and should not be used for the time being. We are engineering a new data transfer solution to resolve the stability issue. This solution is planned to be released as part of the Q4 2025 version.
- Occasional timeouts when viewing genotype data.
GIGWA
- Result file generation may fail with Error 500, affecting file downloads and status updates in Request Manager and BA-MDA.